Maya travel agency accepts bookings subject to your agreement to the following Terms & Conditions which form your contract with us. Please take time to read them. Maya travel agency with its agents and associates, is hereinafter referred to as "the Company" and the client is referred to as "the client". The client warrants that he/she has the authority to conclude this booking and accepts all Terms & Conditions.
1. YOUR CONTRACT
No contract shall exist between the Company and client until: a) The Company has received written confirmation from the client that they wish to make a booking. b) A deposit has been paid by the client. c) The client has agreed to the Booking Terms & Conditions. No person, organisation or employee of the Company has the authority to vary the booking conditions. The Company reserves the right to decline any booking.
2. RELEVANT LAW
This agreement (including its validity, existence and implementation, the interpretation and application of its provisions, the respective rights and obligations of the parties in terms of and arising out of the conclusion, breach and termination of the provisions of this agreement) shall be governed in all respects by the laws of Slovenia.
3. PAYMENT CONDITIONS
Deposit: A non-refundable deposit of 25% from each client is required when making an application to confirm a booking. This deposit will only be refunded if the client cannot be accommodated. Balance: The full amount is due by the client not later than 35 days (5 weeks) prior to date of tour departure. Should the full amount not be received in the specified time, the Company reserves the right to treat the booking as a cancellation. Methods of Payment: Bank transfer, credit or debit card. Cash on arrival may be acceptable for very late bookings, though we encourage clients to book as early as possible. Details will be provided upon confirmation of booking. Credit Card Payments: A credit card fee of 2,5% will be added to the total tour price for which payment is being made.
4. CANCELLATION CONDITIONS
Any cancellations made by a client before due arrival date must be done in writing. The date on which the Company receives the correspondence will determine the cancellation charge, if any. Charges applicable in the event of a cancellation include any surcharges and shall be as follows:
a) 35 and more days before due arrival date: Your deposit will be forfeited.
b) 34 to 24 days before due arrival date: 50% of total tour price
c) 23 to 14 days before due arrival date: 75% of total tour price
d) 13 to 0 days before due arrival date: 100% of total tour price
Should the client fail to join the tour, or join it later after departure, or leave the tour prior to its completion, no refund will be made whatsoever. No refund will be made for any unused services during the tour.
5. TOUR COSTS & EXCHANGE RATES
Tour costs are based on ground costs and exchange rates as at 1st February 2008 and are detailed for exact itineraries featured. We reserve the right to vary the price of these itineraries and will provide you with as much notice as possible should this occur after you have booked. For extension your holidays or changed itineraries, the Company will quote you an extra price for this »in situ« (in the office).
Agency may change the price in the price list if the number of participants is less than the number stated in advance, and in case of a change in hotel, transport or other prices, or if there is a change in the exchange rate on which the travel is based (Article 900 of the Code of Obligations). The client’s consent is not required for an increase of up to 10%. If a price increase is over 10%, the client has the right to cancel the contract. The published prices in euro apply to all payments.
6. EXCLUSIONS FROM TRIP COSTS
International and domestic airfares, passports, visas, passenger taxes, personal travel insurance, emergency evacuation costs, extra meals or entrance fees not shown on itinerary, laundry, tips, items of personal nature including medication and excess baggage. Optional excursions.
7. TRAVEL INSURANCE REQUIREMENT
Travel and cancellation insurance is mandatory for all client's. All insurance is solely the responsibility of the client. It is mandatory that the client takes out travel insurance recommended for Slovenia for the full duration of the tour. The client must take out insurance to cover personal injury, medical expenses and emergency evacuation, repatriation, loss of luggage and expenses associated with the cancellation or curtailment of any tour. If a client becomes ill, all hospital expenses and doctor's fees are the client's responsibility and the Company shall not be held responsible for any refund of the tour price whatsoever. The carriage and storage of all baggage and personal effects are at all times the client's risk. The Company cannot accept any liability for any loss or damage to baggage or personal effects, property or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever.
8. CHANGES & ALTERATIONS
The Company reserves the right to change the routes and/or accommodation in certain circumstances. The Company will not be held responsible for any compensation to the client if the Company is forced to cancel or in any way change the tour due to force majeure including war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, fire, adverse weather conditions or other external circumstances beyond the Company's control. The Company reserves the right to cancel the tour without prior notification. In this instance the Company agrees to refund all monies already paid by the client.
The Agency is obliged to inform the client of a cancellation at least seven days before departure and to return the entire sum paid in domestic currency. If conditions in the destination itself prevent the Agency from accommodating clients in the facilities requested, the client can stay in another facility in the same location of equal or higher category.
The information presented on this website was correct to the best of our knowledge at the time of publication and may be subject to change without notice. Changes beyond our control may have occurred since publication with respect to prices, itineraries, duration of holidays, standard or services, tour content and fares. Furthermore, the Company reserves the right to change the transport or facilities described in any publication without being held liable for any compensation or refund.
10. COMPANY RESPONSIBILITY AND RIGHTS
The information in advertising is given in good faith by the Company, and is based on the latest information given to the Company. Activities are provided if there are at least four people applied.
Clients are accepted on tour on the understanding that the client appreciates the risks inherent in travel and adventure, and the client undertakes the tour at his/her own risk. Such risk could include injury, disease or death. The client agrees and concedes that the Company and its members and employees shall not be responsible for loss or damage to property injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever.
12. COMPANY AUTHORITY
The decision of the local tour guide employed by the Company will be final on all matters. The Company shall not be responsible for, or liable for, any client who commits an illegal or unlawful act. The client may in such circumstances be excluded from the tour without a refund. If the Company considers a client unsuitable for a tour it may at its sole discretion decline to carry this client any further. If any client causes inconvenience or annoyance to other passengers, the Company may in its sole discretion decline to carry the client further without any refund whatsoever.
13. PASSPORT AND VISA REQUIREMENTS
Clients should be in possession of a passport valid for at least 6 months beyond the intended stay overseas. The client must ensure that he/she has the correct visa and passport documents to travel. The Company will not be held responsible for passengers travelling without the correct travel documents. Please enquire about details. We recommend that you keep copies of all important documents such as passports, travel documents and insurance information away from the originals.
14. VACCINATIONS AND HEALTH
The client shall acknowledge an awareness of the proposed itinerary and shall confirm that he/she is medically fit, in good physical and mental health and is able to embark on the tour. Any client with a pre-existing medical condition or illness must declare such conditions to the Company before commencement of the tour. Any failure to declare may result in cancellation of the booking. It is the client's responsibility to ensure that he/she has the appropriate vaccinations.
15. CLIENT RESPONSIBILITY
It is the client's sole responsibility to ensure that passport, visa (if required), vaccination and other required documents are in order for Slovenia. Any resulting consequences of a client's failure for not having his/her required paperwork in order shall be the responsibility of the client. The client is also responsible to make arrangements to arrive at the tour assembly point as indicated on the itinerary.
Should any of the terms and conditions of this agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be made severable from the remaining terms and conditions, which will continue to be valid and enforceable. If any term or condition held to be invalid is capable of amendment to render it valid, the parties agree to negotiate an amendment to remove invalidity.
The Company shall be entitled to cede or assign its rights and obligations under and in terms of this contract.
18. CLAIMS AND COMPLAINTS
Should the client have a complaint against the Company it must first be taken up with the local tour guide, in order that an opportunity may be afforded to the Company to investigate the situation. If the client has any further complaint they must lodge this in writing to the Company within 10 (ten) days of the tour end. If these procedures are not followed then the Company will not investigate or continue to investigate such complaint.
19. GENERAL SAFETY
Slovenia is a friendly and safe country to travel in. However you must still use common sense precautions. Do not carry large sums of money. The Company will not be held responsible or held liable for any injury, damage or loss sustained on the trip.