1. Where do we meet?
Outside the Maya Centre in Tolmin. Alternatively, we can make arrangements to meet elsewhere, e.g. at the activity location itself. If you get lost, call 051 312 972 and someone will come and find you!

2. Do we need special equipment?
Pri For water activities, just a swimsuit, a towel and a big smile; for other activities, gym shoes and comfortable sports clothes. And of course a good mood.

3. What about safety?
It is important to be aware that all outdoor activities include a certain degree of risk, and this should not be underestimated. We can, however, reduce risk to a minimum, which we do by using highly trained and experienced guides who satisfy all requirements for the individual activities, and by observing safety rules covering every aspect of safety from your arrival at the centre to your happy return. Additionally, only high-quality, fully-tested equipment is used for all activities. 

4. Are we covered by insurance during the activity?
Yes. All Maya customers are covered by accident insurance. 

5. What abilities are we expected to have?
None of the activities require any previous knowledge or experience. Normal physical and mental health and the ability to swim in the case of water activities are all that is required. We do not accept guests under the influence of alcohol and other psychoactive substances. Our activities are not recommended for pregnant women. Guests with certain pre-existing health conditions (asthma, various injuries, etc.) are advised to consult a guide. 

6. What does the   symbol on the website mean?
The activities on our website are also classified by the level of courage the individual activity requires from the participant. The more "pants" in the symbol, the more demanding the activity. For example, the lowest level is , which means that the activity is undemanding and experience is not necessary..
 on the other hand, represents the highest level of courage and means that the activity is an extreme activity which will produce a lot of adrenaline. The participant must be a good swimmer (in the case of water activities – e.g. hydrospeed). 

7. Can an activity be cancelled and when?
An activity can be cancelled because of poor weather conditions such as an excessively high water level in the case of water activities or rain in the case of the adrenaline park. 

CANCELATION POLICY

• if you want to cancel; we require notice 24 hours from the start of the trip if you want to cancel. NO refund if canceling inside that period.


• if we need to cancel; due to a dangerous water level, we may cancel certain activities and suggest that clients take different activity. If this is not possible, you will get a full refund.

8. What happens if it's raining?
We know from experience that rain simply makes water activities even more fun! Once you are in the water, you forget about the rain, or rather you start to enjoy it – and the unique mist clouds that form just above the surface of the water. 

9. Is there an age limit?
It depends on the activity. Some of the more demanding activities such as hydrospeed, canyoning and classic rafting have a lower age limit of 14 or 12. Visitors to the adrenaline park must be at least 150 cm tall. We also have activities specially aimed at children, such as family rafting. 

10. Do I need to book an activity in advance and how can I pay?
All activities need to be booked in advance. You can pay via the e-shop or the "Go" button. 

1. Where do we meet?
Outside the Maya Centre in Tolmin. Alternatively, we can make arrangements to meet elsewhere, e.g. at the activity location itself. If you get lost, call 051 312 972 and someone will come and find you!

2. Do we need special equipment?
Pri For water activities, just a swimsuit, a towel and a big smile; for other activities, gym shoes and comfortable sports clothes. And of course a good mood.

3. What about safety?
It is important to be aware that all outdoor activities include a certain degree of risk, and this should not be underestimated. We can, however, reduce risk to a minimum, which we do by using highly trained and experienced guides who satisfy all requirements for the individual activities, and by observing safety rules covering every aspect of safety from your arrival at the centre to your happy return. Additionally, only high-quality, fully-tested equipment is used for all activities. 

4. Are we covered by insurance during the activity?
Yes. All Maya customers are covered by accident insurance. 

5. What abilities are we expected to have?
None of the activities require any previous knowledge or experience. Normal physical and mental health and the ability to swim in the case of water activities are all that is required. We do not accept guests under the influence of alcohol and other psychoactive substances. Our activities are not recommended for pregnant women. Guests with certain pre-existing health conditions (asthma, various injuries, etc.) are advised to consult a guide. 

6. Can an activity be cancelled and when?
An activity can be cancelled because of poor weather conditions such as an excessively high water level in the case of water activities or rain in the case of the adrenaline park. 

7. What happens if it's raining?
We know from experience that rain simply makes water activities even more fun! Once you are in the water, you forget about the rain, or rather you start to enjoy it – and the unique mist clouds that form just above the surface of the water. 

8. Is there an age limit?
It depends on the activity. Some of the more demanding activities such as hydrospeed, canyoning and classic rafting have a lower age limit of 14 or 12. Visitors to the adrenaline park must be at least 150 cm tall. We also have activities specially aimed at children, such as family rafting. 

9. Do I need to book an activity in advance and how can I pay?
All activities need to be booked in advance. You can pay via the e-shop or the "Go" button. 

1. Where do we meet?
Outside the Maya Centre in Tolmin. Alternatively, we can make arrangements to meet elsewhere, e.g. at the activity location itself. If you get lost, call 051 312 972 and someone will come and find you!

2. Do we need special equipment?
Pri For water activities, just a swimsuit, a towel and a big smile; for other activities, gym shoes and comfortable sports clothes. And of course a good mood.

3. What about safety?
It is important to be aware that all outdoor activities include a certain degree of risk, and this should not be underestimated. We can, however, reduce risk to a minimum, which we do by using highly trained and experienced guides who satisfy all requirements for the individual activities, and by observing safety rules covering every aspect of safety from your arrival at the centre to your happy return. Additionally, only high-quality, fully-tested equipment is used for all activities. 

4. Are we covered by insurance during the activity?
Yes. All Maya customers are covered by accident insurance. 

5. What abilities are we expected to have?
None of the activities require any previous knowledge or experience. Normal physical and mental health and the ability to swim in the case of water activities are all that is required. We do not accept guests under the influence of alcohol and other psychoactive substances. Our activities are not recommended for pregnant women. Guests with certain pre-existing health conditions (asthma, various injuries, etc.) are advised to consult a guide. 

6. What does the   symbol on the website mean?
The activities on our website are also classified by the level of courage the individual activity requires from the participant. The more "pants" in the symbol, the more demanding the activity. For example, the lowest level is , which means that the activity is undemanding and experience is not necessary..
 on the other hand, represents the highest level of courage and means that the activity is an extreme activity which will produce a lot of adrenaline. The participant must be a good swimmer (in the case of water activities – e.g. hydrospeed). 

7. Can an activity be cancelled and when?
An activity can be cancelled because of poor weather conditions such as an excessively high water level in the case of water activities or rain in the case of the adrenaline park. 

CANCELATION POLICY

• if you want to cancel; we require notice 24 hours from the start of the trip if you want to cancel. NO refund if canceling inside that period.


• if we need to cancel; due to a dangerous water level, we may cancel certain activities and suggest that clients take different activity. If this is not possible, you will get a full refund.

8. What happens if it's raining?
We know from experience that rain simply makes water activities even more fun! Once you are in the water, you forget about the rain, or rather you start to enjoy it – and the unique mist clouds that form just above the surface of the water. 

9. Is there an age limit?
It depends on the activity. Some of the more demanding activities such as hydrospeed, canyoning and classic rafting have a lower age limit of 14 or 12. Visitors to the adrenaline park must be at least 150 cm tall. We also have activities specially aimed at children, such as family rafting. 

10. Do I need to book an activity in advance and how can I pay?
All activities need to be booked in advance. You can pay via the e-shop or the "Go" button. 

1. How do I enter the e-shop?
By clicking on the "e-shop" tab in the top right-hand corner. The shop is divided into three sections: activities, programmes, gift certificates. You can also enter the e-shop from individual activities or programmes or with the help of the "Go" button or tab.

2. How does the e-shop work?
Next to each activity you will find the "Go" button or tab, which you can use to add the individual service to your shopping cart. 

3. How to use the e-shop

• Add the chosen items, activities or programmes to the cart. If the cart is not empty and you have registered, at the next login the cart will remain the same. The cart can be emptied by deleting the items.


• Continue buying. Items (activities, programmes) that need to be confirmed are saved for the follow-up confirmation, while other items (e.g. gift certificate) are available for immediate purchase.


• Items for immediate purchase and confirmed services are to be paid by credit card. You will be re-directed to the site of our credit card transactions provider. After a successful transaction you will be re-directed back to our site.

4. When does the purchase – payment – booking actually take place?
For every activity or programme the number of participants is limited. Before you pay for the service you have chosen, we check whether the number of places you wish to purchase are available on the selected date. Once we have confirmed your order, you will receive an e-mail containing a link which you can follow to pay for the service and confirm the booking.

5. What proof of purchase am I required to bring with me to the Maya centre?
It is a good idea to print out the payment confirmation you receive by e-mail and to bring it with you.

6. What happens if I cancel?
CANCELATION POLICY

• if you want to cancel; we require notice 24 hours from the start of the trip if you want to cancel. NO refund if canceling inside that period.


• if we need to cancel; due to a dangerous water level, we may cancel certain activities and suggest that clients take different activity. If this is not possible, you will get a full refund.

7. How do I return to my purchase after I receive confirmation of the booking?
Svoj You can view your purchase at any time in your user profile (the little man icon in the top right-hand corner). In your profile you can see whether your purchase is awaiting confirmation or whether it has already been confirmed – in the latter case the "Purchase" button appears next to the activity.